Avigilon Control Center Documentation. Avigilon Control Center 7 Help Center. The Avigilon Control Center (ACC™) Client software works with the Avigilon Control Center Server software to give you access and control of your surveillance system. The Client software allows you to view live and recorded video, monitor events, and control user access to the Avigilon Control Center system. The Client software also gives you.

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On the Setup page, you can configure the AvigilonControl Center system admin settings like you would in the ACC Admin Tool.

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Restarting the ACC Software

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If the ACC Server software is not operating as expected, you can try to resolve the issue by restarting the server component.

  1. On the Setup page, click Disable ACC ES.
  2. Click Apply.

    The camera shuts down the ACC Server software.

  3. Click Enable ACC ES to restart the ACC Server software.

Formatting the Recorded Video Drive

ACC ES HD cameras include a solid state drive that stores recorded video directly on the camera. If you ever need to delete all configuration and recorded video data, you can reinitialize the storage.

  1. How to View, Search & Export Recorded Videos in Avigilon Control Centre Web (ACC) Client Software Watch this tutorial in conjunction with the 'How to access the Avigilon Control Center web Client' demonstration for a coplete overview of accessing, identifying, bookmarking, and searching for footage with the Avigilon Control Center web client.
  2. An overview of accessing and using the Avigilon Control Center web client.
  1. To format the SSD, click Reinitialize Storage.
  2. When the browser displays the following error message, click OK:

    This will require the ACC ES application to restart and will delete all ACC ES configuration settings and data. Are you sure you want to continue?

The ACC Server software on the camera restarts. The camera will continue to stream video but will not record anything until the ACC Server software has finished loading.

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Changing the Communication Ports

ACC Server communicates with the ACC Client software through a range of UDP and TCP ports. The port ranges only need to be changed if the ACC Client software is trying to access two or more instances of the ACC Server that are behind the same NAT device (e.g. router), or if there is a port conflict.

  1. In the Service Ports and RTP Ports area, you can change the Base Port that is used to access the ACC Server.
  2. Click Apply.
  3. When the browser displays the following error message, click OK:

    The new service base port or login limits will only take effect once Control Center Server is restarted. Restart Control Center Server now?

The ACC Server software on the camera restarts. The camera will continue to stream video but will not record anything until the ACC Server software has finished loading.

Overriding the Login Limit

By default, only 2 users can log in to the site at the same time. If you need extra access for users who will not be monitoring video, you can override the recommended login limit.

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  1. In the Login Limit area, select the Override ACC Client Login Limit check box.
  2. In the Login Limit: field, enter how many users you would like to be able to login to the camera site at the same time.
  3. Click Apply.

The new setting is saved. More than 2 users can now log in to the camera site.

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Note: If more than 2 users log into the site simultaneously, be aware that this may cause degraded camera performance depending on the camera settings.

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